Product

Product support guides customers in effectively using RISE software features, workflows, and data models.

Scope

• Using product features

• Data model clarity

• UI/UX assistance

• Troubleshooting product behaviour

• Guidance for best practices

Workflow

1. Customer requests help with specific product features.

2. Support provides tutorials, documentation, or video guides.

3. If customization is required, an enhancement request is logged.

4. Product team reviews and includes it in future roadmap (if

   approved).

You can submit a support request through any of the following channels

• RISE Support Portal - (https://main.risecorp.com/support/)

• Email -- (support@risecorp.com) ; (customerservice@risecorp.com)

• Contact Popup (Blue contact Icon at the bottom right corner of the website)

Click on the round blue chat icon and a contact panel will appear with multiple ways to reach us, including:

• Phone

• WhatsApp

• Book a Meeting

• Submit a Support Form

• Email

• AI Chat -- Live Support (Robot Icon → "Chat with AI")

Click the robot icon labelled "Chat with AI" on the RISE Website.

From the Live Support window, choose the type of help you need:

• Customer Support

• Technical Support

• Product Support

• Partner Support

Selecting Product Support will route you directly to the correct support workflow.

Include all required information to avoid delays.

This provides a quick way to connect with the RISE Support team.