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Submit Request

How to Submit a Request​

To ensure faster response and accurate resolutions, include the following details when submitting a ticket:

Required Information​

  • Issue summary

  • Detailed description

  • Steps to reproduce

  • Logs & screenshots

  • Environment details (OS, version, deployment type)

  • Priority/Impact assessment

Submission Channels​

  • Support Portal

  • Email Form

You can submit a support request through any of the following channels

Click on the round blue chat icon and a contact panel will appear with multiple ways to reach us, including:

  • Phone

  • WhatsApp

  • Book a Meeting

  • Submit a Support Form

  • Email

Customer contact

Customer contact

  • AI Chat -- Live Support (Robot Icon → "Chat with AI")

Click the robot icon labelled "Chat with AI" on the RISE Website.

Customer contact

Customer contact

From the Live Support window, choose the type of help you need:

  • Customer Support

  • Technical Support

  • Product Support

  • Partner Support

Selecting Customer Support will route you directly to the correct support workflow.

Include all required information to avoid delays.

This provides a quick way to connect with the RISE Support team.