OEM

OEM support assists Original Equipment Manufacturers integrating RISE technologies into their own platforms or products. The process ensures that integrations meet RISE technical, compliance, and security standards.

Purpose

• Enable OEM partners to integrate RISE technologies

• Validate technical requirements and compatibility

• Provide APIs, SDKs, and architectural guidance

Workflow

1. OEM partner submits an integration request or intent.

2. Technical partnership team validates requirements and feasibility.

3. APIs, SDKs, and related documentation are shared securely.

4. Integration progress is monitored, tested, and certified by RISE.

You can submit a support request through any of the following channels

• RISE Support Portal - (https://main.risecorp.com/support/)

• Email -- (support@risecorp.com) ; (customerservice@risecorp.com)

• Contact Popup (Blue contact Icon at the bottom right corner of the website)

Click on the round blue chat icon and a contact panel will appear with multiple ways to reach us, including:

• Phone

• WhatsApp

• Book a Meeting

• Submit a Support Form

• Email

• AI Chat -- Live Support (Robot Icon → "Chat with AI")

Click the robot icon labelled "Chat with AI" on the RISE Website.

From the Live Support window, choose the type of help you need:

• Customer Support

• Technical Support

• Product Support

• Partner Support

Selecting Partner Support will route you directly to the correct support workflow.

Include all required information to avoid delays.

This provides a quick way to connect with the RISE Support team.