Reseller

Reseller support manages relationships with authorized RISE resellers responsible for product distribution and sales. This process ensures proper onboarding, contract compliance, and ongoing commercial support.

Purpose

• Standardize reseller onboarding

• Validate agreements and credentials

• Provide continuous licensing and sales support

Workflow

1. Partner submits a reseller registration request.

2. Channel team reviews agreements and validates credentials.

3. Reseller onboarding is completed with product and sales training.

4. Ongoing support is provided for licensing, renewals, and customer

   sales.

You can submit a support request through any of the following channels

• RISE Support Portal - (https://main.risecorp.com/support/)

• Email -- (support@risecorp.com) ; (customerservice@risecorp.com)

• Contact Popup (Blue contact Icon at the bottom right corner of the website)

Click on the round blue chat icon and a contact panel will appear with multiple ways to reach us, including:

• Phone

• WhatsApp

• Book a Meeting

• Submit a Support Form

• Email

• AI Chat -- Live Support (Robot Icon → "Chat with AI")

Click the robot icon labelled "Chat with AI" on the RISE Website.

From the Live Support window, choose the type of help you need:

• Customer Support

• Technical Support

• Product Support

• Partner Support

Selecting Partner Support will route you directly to the correct support workflow.

Include all required information to avoid delays.

This provides a quick way to connect with the RISE Support team.